The Communication Quality Imperative: Improving Safety and Outcomes and Avoiding Readmissions – BHSF Medical Staff Credentialing Requirement

BHSF Medical Staff Credentialing Cultural Competency Course - Credentialing Requirement

Culturally competent communication is inherently related to delivery of quality care, improving patient outcomes and reducing readmissions. Neal R. Goodman, Ph.D., a communications expert, discusses how common communication pitfalls are related to delivery of care. The information presented will clearly show that communication influences patient compliance and thereby patient outcomes. Since payment policies are connected to quality indicators, effective communication will remain imperative.     

BHSF Medical Staff Credentialing Requirement: This course meets the BHSF credentialing requirement. Upon successful completion of this course, please print your certificate and include this document along with your Medical Staff application to the Central Verification Office. For additional information,  please contact the BHSF Office of Diversity. 

Samaritan Physicians: Successful completion of this activity will qualify Samaritan physicians for annual policy discounts. Upon completion, please print your certificate and submit to Samaritan for consideration.



Target Audience

BHSF Medical Staff and Physician Assistants.

Learning Objectives

  • Link disparities to quality of care, delivery system change, and payment policy.
  • Recognize the traditions and beliefs of diverse patient populations at multiple levels.
  • Implement institutional strategies for delivering culturally effective care.
  • Apply effective cross-cultural communication in clinical encounters.
Additional information
Course Summary
Available credit: 
  • 0.50 AMA PRA Category 1 Credit™
  • 0.50 General certificate of attendance
Course opens: 
Course expires: 

Neal R. Goodman, Ph.D.    
President, Global Dynamics Inc.    
Aventura, Florida

Neal R. Goodman, Ph.D., has indicated that he has no relevant financial relationships to disclose and that his discussion will not include mention of investigational or off-label usage.  

Non-faculty contributors and others involved in the planning, development, and editing/review of the content have no relevant financial relationships to disclose.

Disclosure Policy and Disclaimer

Baptist Health South Florida is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Baptist Health has been re-surveyed by the ACCME and awarded Commendation for 6 years as a provider of CME for physicians.
Baptist Health South Florida designates this enduring material for a maximum of 0.50 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Available Credit

  • 0.50 AMA PRA Category 1 Credit™
  • 0.50 General certificate of attendance
Please login or register for a Baptist Health CME account to take this course.

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