Life Lessons Learned from Critical Care: Communication with Patient and Families

Stories are a powerful tool for sharing life lessons. In this course, Rose Allen, DNP, MSM/HM, R.N., CHPN, HEC-C, former Baptist Health Bioethics director and critical care nurse, shares her personal stories about giving difficult news to patients and their families.  

Target Audience

Physicians, GME Faculty, Nurse Practitioners, Physician Assistants, Clinical Chaplains, Medical Students, Residents, Fellows and all other interested healthcare providers.  

Learning Objectives

•    Implement communication strategies and tools to improve the delivery of patient-centered care.

Additional information
Bibliography: 

Bélanger, E., Rodríguez, C., Groleau, D., Légaré, F., Macdonald, M. E., & Marchand, R. (2014). Initiating decision-making conversations in palliative care: an ethnographic discourse analysis. BMC palliative care, 13, 63.

Curtis, J. R., Engelberg, R. A., Wenrich, M. D., Shannon, S. E., Treece, P. D., & Rubenfeld, G. D. (2005). Missed opportunities during family conferences about end-of-life care in the intensive care unit. American Journal of Respiratory and Critical Care Medicine, 171(8), 844-849.

Jain, N., & Bernacki, R. E. (2020). Goals of care conversations in serious illness. Medical Clinics of North America, 104(3), 375–389.

Kaplan M. (2010). SPIKES: a framework for breaking bad news to patients with cancer. Clinical journal of oncology nursing, 14(4), 514–516.

Lum, H. D., Jones, J., Matlock, D. D., Glasgow, R. E., Lobo, I., Levy, C. R., Schwartz, R. S., Sudore, R. L., & Kutner, J. S. (2016). Advance Care Planning Meets Group Medical Visits: The Feasibility of Promoting Conversations. Annals of family medicine, 14(2), 125–132.

Selph, R. B., Shiang, J., Engelberg, R., Curtis, J.R., & White, D.B. (2008). Empathy and life support decisions in intensive care units. Journal of General Internal Medicine, 23(9), 1311.

Wiseman, T. (1996). A concept analysis of empathy. Journal of advanced nursing, 23(6), 1162-1167
 

Course Summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 General certificate of attendance
  • 1.00 Nurse Practitioners
Course opens: 
11/01/2022
Course expires: 
10/31/2025

Rose M. Allen, DNP, MSM/HM, R.N., CHPN, HEC-C
Former Director, Bioethics Program
Baptist Health South Florida

Ana M. Viamonte Ros, M.D., MPH
Associate Professor, Department of Health, Humanities and Society 
Florida International University, Herbert Wertheim College of Medicine

Due to the non-clinical nature of the content discussed, the speaker has no relevant financial relationships with ineligible companies* to disclose. This CME activity will not cover content that would involve products or services of commercial interest. Therefore, no opportunity exists for a conflict of interest based on the financial relationships of faculty and those persons in control of the content. Since these relationships are not relevant, no disclosure information was collected.

*Ineligible companies - Companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients

Disclosure Policy and Disclaimer

Baptist Health South Florida is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Baptist Health has been re-surveyed by the ACCME and awarded Commendation for 6 years as a provider of CME for physicians.
              
Baptist Health South Florida designates this enduring material for a maximum of 1 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 General certificate of attendance
  • 1.00 Nurse Practitioners
Please login or register for a Baptist Health CME account to take this course.

Required Hardware/Software

PC/Mac Users
PC/Mac Users

This site is supported on the most recent stable releases of the following browsers:

Click Here to Download Google Chrome
Google Chrome		Microsoft Edge
Microsoft Edge		Safari
Safari		Moxilla Firefox
Mozilla Firefox
Internet Explorer

Attention: Internet Explorer Users
This site offers limited support for Internet Explorer 11 (IE11). When using IE11, you will be prompted to download course videos instead of viewing them in the browser. After the course video downloads, the recordings will play.

Mobile Users
Mobile Users

This site is supported on the following mobile devices:

  • Apple iOS mobile devices running iOS 10 or later
  • Android mobile devices running Android 4.4 or later, with the latest release of Google Chrome or Mozilla Firefox
Technical Support
Technical Support

If you are experiencing technical difficulties or have received an error message, please send an email to CME@baptisthealth.net and include a print screen of the error message, your browser name and version, username and URL where the error occurred. You can expect a response within 48 hours.