Life Lessons Learned from Critical Care: Communication with Patient and Families

Stories are a powerful tool for sharing life lessons. In this course, Rose Allen, DNP, MSM/HM, R.N., CHPN, HEC-C, former Baptist Health Bioethics director and critical care nurse, shares her personal stories about giving difficult news to patients and their families.  

Target Audience

Physicians, GME Faculty, Nurse Practitioners, Physician Assistants, Clinical Chaplains, Medical Students, Residents, Fellows and all other interested healthcare providers.  

Learning Objectives

•    Implement communication strategies and tools to improve the delivery of patient-centered care.

Additional information

Bélanger, E., Rodríguez, C., Groleau, D., Légaré, F., Macdonald, M. E., & Marchand, R. (2014). Initiating decision-making conversations in palliative care: an ethnographic discourse analysis. BMC palliative care, 13, 63.

Curtis, J. R., Engelberg, R. A., Wenrich, M. D., Shannon, S. E., Treece, P. D., & Rubenfeld, G. D. (2005). Missed opportunities during family conferences about end-of-life care in the intensive care unit. American Journal of Respiratory and Critical Care Medicine, 171(8), 844-849.

Jain, N., & Bernacki, R. E. (2020). Goals of care conversations in serious illness. Medical Clinics of North America, 104(3), 375–389.

Kaplan M. (2010). SPIKES: a framework for breaking bad news to patients with cancer. Clinical journal of oncology nursing, 14(4), 514–516.

Lum, H. D., Jones, J., Matlock, D. D., Glasgow, R. E., Lobo, I., Levy, C. R., Schwartz, R. S., Sudore, R. L., & Kutner, J. S. (2016). Advance Care Planning Meets Group Medical Visits: The Feasibility of Promoting Conversations. Annals of family medicine, 14(2), 125–132.

Selph, R. B., Shiang, J., Engelberg, R., Curtis, J.R., & White, D.B. (2008). Empathy and life support decisions in intensive care units. Journal of General Internal Medicine, 23(9), 1311.

Wiseman, T. (1996). A concept analysis of empathy. Journal of advanced nursing, 23(6), 1162-1167

Course Summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 General certificate of attendance
  • 1.00 Nurse Practitioners
Course opens: 
Course expires: 

Rose M. Allen, DNP, MSM/HM, R.N., CHPN, HEC-C
Former Director, Bioethics Program
Baptist Health South Florida

Ana M. Viamonte Ros, M.D., MPH
Associate Professor, Department of Health, Humanities and Society 
Florida International University, Herbert Wertheim College of Medicine

Due to the non-clinical nature of the content discussed, the speaker has no relevant financial relationships with ineligible companies* to disclose. This CME activity will not cover content that would involve products or services of commercial interest. Therefore, no opportunity exists for a conflict of interest based on the financial relationships of faculty and those persons in control of the content. Since these relationships are not relevant, no disclosure information was collected.

*Ineligible companies - Companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients

Disclosure Policy and Disclaimer

Baptist Health South Florida is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Baptist Health has been re-surveyed by the ACCME and awarded Commendation for 6 years as a provider of CME for physicians.
Baptist Health South Florida designates this enduring material for a maximum of 1 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 General certificate of attendance
  • 1.00 Nurse Practitioners
Please login or register for a Baptist Health CME account to take this course.

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