Enhancing Communication with Patients and Families in the Hospital Setting

Communication is the most common “procedure” in medicine. The ability to communicate openly and with compassion is essential, please join us to hear pediatric neuropsychologist Dr. Brandon Korman provide practical guidance to enable clinicians to communicate effectively.

Samaritan Physicians: Successful completion of this activity will qualify Samaritan physicians for annual policy discounts. Upon completion, please print your certificate and submit to Samaritan for consideration.

Target Audience

Primary Care Physicians, Family Practice Physicians, Emergency Medicine Physicians, Neurologists, Psychiatrists, Social Workers, Nurses, Nurse Practitioners and other interested clinical care providers.

Learning Objectives

  • Describe why provider-patient communication is so important and when it is “good enough.”
  • Identify how cultural background, family dynamics and other psychosocial factors can affect the communication process, and how meeting families where they are facilitates positive interactions.
  • Consider the importance of developmental factors and use them to improve messaging and compliance. 
  • Discuss the power of empathy as a universal communication tool, and describe the strengths and weaknesses of various communication strategies.
Additional information
Bibliography: 
  • Ridd M, Shaw A, Lewis G, Salisbury C. The patient-doctor relationship; a synthesis of the qualitative literature on patients’ perspectives. Br J Gen Pract. 2009;59(561):e116-e133.
  • Lundahl, B., Moleni, T., Burke, B. L., Butters, R., Tollefson, D., Butler, C., & Rollnick, S. (2013). Motivational interviewing in medical care settings: a systematic review and meta-analysis of randomized controlled trials. Patient education and counseling, 93(2), 157-168.
  • Norcross, J. C., Krebs, P. M., & Prochaska, J. O. (2011). Stages of change. Journal of clinical psychology, 67(2), 143–154. 
  • Baba, A., Shimizu, M., Ohno, T., Shirakami, Y., Kubota, M., Kochi, T., Terakura, D., Tsurumi, H., & Moriwaki, H. (2013). Synergistic growth inhibition by acyclic retinoid and phosphatidylinositol 3-kinase inhibitor in human hepatoma cells. BMC cancer, 13, 465.
Course Summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 General certificate of attendance
  • 1.00 Florida Board of Clinical Social Workers, Marriage and Family Therapists and Mental Health Counselors
  • 1.00 Nurse Practitioners
  • 1.00 Florida Board of Nursing
Course opens: 
03/01/2022
Course expires: 
02/28/2025

Brandon M. Korman, Psy.D., Ph.D., ABPP
Pediatric Neuropsychologist
Nicklaus Children's Hospital
Miami, Florida

Brandon M. Korman, Psy.D., Ph.D., ABPP, faculty for this educational activity, has no relevant financial relationships with ineligible companies* to disclose, and has indicated that the presentation or discussion will not include off-label or unapproved product usage.

Barry M. Crown, Ph.D., FACPN, conference director for this educational activity, has no relevant financial relationships with ineligible companies* to disclose.

Non-faculty contributors and others involved in the planning, development and editing/review of the content have no relevant financial relationships to disclose with ineligible companies.*

*Ineligible companies – Companies whose primary business is producing, marketing, selling, re-selling or distributing healthcare products used by or on patients.

Disclosure Policy and Disclaimer

Baptist Health South Florida is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Baptist Health has been re-surveyed by the ACCME and awarded Commendation for 6 years as a provider of CME for physicians.
              
Baptist Health South Florida designates this enduring material for a maximum of 1 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 General certificate of attendance
  • 1.00 Florida Board of Clinical Social Workers, Marriage and Family Therapists and Mental Health Counselors
  • 1.00 Nurse Practitioners
  • 1.00 Florida Board of Nursing
Please login or register for a Baptist Health CME account to take this course.

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