Enhancing Communication with Patients and Families in the Hospital Setting

Communication is the most common “procedure” in medicine. The ability to communicate openly and with compassion is essential, please join us to hear pediatric neuropsychologist Dr. Brandon Korman provide practical guidance to enable clinicians to communicate effectively.

Samaritan Physicians: Successful completion of this activity will qualify Samaritan physicians for annual policy discounts. Upon completion, please print your certificate and submit to Samaritan for consideration.

Original Date: March 1, 2022

Review Date: February 27, 2025

Target Audience

Primary Care Physicians, Family Practice Physicians, Emergency Medicine Physicians, Physician Assistants/Physician Associates, Neurologists, Psychiatrists, Psychologists, Nurses, Nurse Practitioners and other interested clinical care providers.

Learning Objectives

  • Describe why provider-patient communication is so important and when it is “good enough.”
  • Identify how cultural background, family dynamics and other psychosocial factors can affect the communication process, and how meeting families where they are facilitates positive interactions.
  • Consider the importance of developmental factors and use them to improve messaging and compliance. 
  • Discuss the power of empathy as a universal communication tool, and describe the strengths and weaknesses of various communication strategies.
Additional information
Bibliography: 
  • Ridd M, Shaw A, Lewis G, Salisbury C. The patient-doctor relationship; a synthesis of the qualitative literature on patients’ perspectives. Br J Gen Pract. 2009;59(561):e116-e133.
  • Lundahl, B., Moleni, T., Burke, B. L., Butters, R., Tollefson, D., Butler, C., & Rollnick, S. (2013). Motivational interviewing in medical care settings: a systematic review and meta-analysis of randomized controlled trials. Patient education and counseling, 93(2), 157-168.
  • Norcross, J. C., Krebs, P. M., & Prochaska, J. O. (2011). Stages of change. Journal of clinical psychology, 67(2), 143–154. 
  • Tai-Seale, M., Cheung, M., Vaida, F., Ruo, B., Walker, A., Rosen, R. L., Hogarth, M., Fisher, K. A., Singh, S., Yood, R. A., Garber, L., Saphirak, C., Li, M., Chan, A. S., Yu, E. E., Kallenberg, G., Longhurst, C. A., Millen, M., Stults, C. D., & Mazor, K. M. (2024). Patient-Clinician Communication Interventions Across Multiple Primary Care Sites. JAMA Health Forum, 5(12), e244436.
  • Sharkiya, S. H. (2023). Quality communication can improve patient-centred health outcomes among older patients: a rapid review. BMC Health Services Research, 23(1). 
Course Summary
Available credit: 
  • 1.00 ABIM Medical Knowledge
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 General certificate of attendance
  • 1.00 Florida Board of Clinical Social Workers, Marriage and Family Therapists and Mental Health Counselors
  • 1.00 Nurse Practitioners
  • 1.00 Florida Board of Nursing
  • 1.00 Florida Board of Pharmacy
Course opens: 
03/01/2025
Course expires: 
02/29/2028

Faculty

Brandon M. Korman, Psy.D., Ph.D., ABPP
Pediatric Neuropsychologist
Nicklaus Children's Hospital
Miami, Florida

Brandon M. Korman, Psy.D., Ph.D., ABPP, faculty for this educational activity, has no relevant financial relationships with ineligible companies* to disclose, and has indicated that the presentation or discussion will not include off-label or unapproved product usage.

Barry M. Crown, Ph.D., FACPN, conference director for this educational activity, has no relevant financial relationships with ineligible companies* to disclose.

Non-faculty contributors and others involved in the planning, development and editing/review of the content have no relevant financial relationships to disclose with ineligible companies.*

*Ineligible companies – Companies whose primary business is producing, marketing, selling, re-selling or distributing healthcare products used by or on patients.

Disclosure Policy and Disclaimer

Baptist Health South Florida is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Baptist Health has been re-surveyed by the ACCME and awarded Commendation for 6 years as a provider of CME for physicians.
              
Baptist Health South Florida designates this enduring material for a maximum of  1.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

American Board of Internal Medicine Maintenance of Certification

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 1 Medical Knowledge MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

Your participation information will be shared with specialty boards through the ACCME's PARS reporting system. Successful completion of a course examination is required. Submissions are recorded in approximately 48 hours. You will receive an email when your credits have been processed.

Through an agreement between the Accreditation Council for Continuing Medical Education and the Royal College of Physicians and Surgeons of Canada, medical practitioners participating in the Royal College MOC Program may record completion of accredited activities registered under the ACCME’s “CME in Support of MOC” program in Section 3 of the Royal College’s MOC Program.

Available Credit

  • 1.00 ABIM Medical Knowledge
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 General certificate of attendance
  • 1.00 Florida Board of Clinical Social Workers, Marriage and Family Therapists and Mental Health Counselors
  • 1.00 Nurse Practitioners
  • 1.00 Florida Board of Nursing
  • 1.00 Florida Board of Pharmacy
Please login or register for a Baptist Health CME account to take this course.

Your participation information will be shared with specialty boards through the ACCME's PARS reporting system. Successful completion of a course examination is required. Submissions are recorded in approximately 48 hours. You will receive an email when your credits have been processed.

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