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Scoring Key: 5=Strongly Agree 4= Somewhat agree 3=Neither agree nor disagree 2= Somewhat disagree 1=Strongly disagree NA=Not applicable
54321NA
The skills learned in this CME course enhanced my professional competence.
The skills learned in this CME course will be applied in the treatment of my patients
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Scoring Key: 5=Strongly satisfied 4= Somewhat satisfied 3=Neither satisfied nor dissatisfied 2= Somewhat dissatisfied 1=Strongly dissatisfied
54321
Effectively communicate with patients during challenging interactions (“critical moments”).
Strengthen resilience, accountability and collaboration between hospitalist leaders and executives to enhance process improvement and patient satisfaction.
Implement the 10 “critical moments” in communication in healthcare institutions between physicians and patients or their family members.
Examine results and feedback obtained by patients when using “critical moments” skills and scripts between meetings, revising scripting where needed.
Apply new leadership skills to projects of tangible value to the group and the hospital.
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