| Effectively communicate with patients during challenging interactions (“critical moments”). |
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| Strengthen resilience, accountability and collaboration between hospitalist leaders and executives to enhance process improvement and patient satisfaction. |
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| Implement the 10 “critical moments” in communication in healthcare institutions between physicians and patients or their family members. |
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| Examine results and feedback obtained by patients when using “critical moments” skills and scripts between meetings, revising scripting where needed. |
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| Apply new leadership skills to projects of tangible value to the group and the hospital. |
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